Causes and Solutions for the "Unsupported Interface" Error

This page explains the causes of the "Interface not supported" error when using Windows 10/11 and four solutions.

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What causes the "Unsupported Interface" error?

The "Interface not supported" error occurs after running Windows Update orSystem restorerear,InitializationThis is probably because file associations or DLL registrations in the registry were canceled, or the application was corrupted, after you performed the following steps.

In particular, do you get errors when opening image or video files?

How to fix the "Unsupported Interface" error

1. Repair the app and change file associations

1. Repair the app

First, repair and reset the app that is causing the problem (such as Photos).

Even if you can launch the app, an error may occur when double-clicking an image file, etc., so please repair and reset it.

1. Press Windows Key + R to open Run, enter the following code and press Enter:

ms-settings:appsfeatures
Run
Run

2. A list of installed apps will be displayed. Click "..." to the right of the app you want to install, then click "Advanced options."

List of installed apps
List of installed apps

3. Click Repair.

Advanced app options
Advanced app options

4. Once the repair is complete, a check mark will appear next to the button.

Advanced app options
Advanced app options

5. Then click "Reset" to execute it.

Advanced app options
Advanced app options

2. Change app associations

1. Right-click on an image or video file and click "Open with" > "Choose another program."

Right-click menu for image files
Right-click menu for image files

2. Select the app you normally use from the displayed apps and click "Always use."

Screen for selecting the app to use to open the image
Screen for selecting the app to use to open the image

If there are no other problems, you will be able to open images and videos as usual.

If the error still occurs, first select the app you don't normally use in step 3 and click "Always use."

If another app is launched, close it, then go back to step 3 and select the app you normally use and click "Always use."

2. Reset file associations to default

If the above method does not solve the problem, please try the method on the next page.

How to reset file associations to default in Win11

3. "Unsupported Interface" Error After System Restore

If you get the error "not supported interface" after system restore, please refer to the following page.

How to fix the issue where apps cannot be launched after a Windows 11 22H2 system restore

4. Re-register the DLL file

If the above method does not solve the problem, try re-registering the DLL file.

When re-registering a DLL file in Windows 11, the message "Standard hardware security is not supported" may appear in the "Device Security" section of Windows Security. See the following page for the cause and solution.

Win11 Solved! "Standard Hardware Security is not supported"

1. Open Command Prompt as administrator, type the following code and press Enter:

Learn how to open a command prompt

1. Press Windows key + R to open Run.

2. Type "cmd".

Run
Run

3.Shift + Ctrl + Enter Please press.

Keyboard
Keyboard

If you do not need administrator privileges, just press Enter.

4. When the "User Account Control" message appears, click "Yes".

ユーザーアカウント制御
ユーザーアカウント制御

cd /d %systemroot%\system32\

2. Next, enter the following code and press Enter:

for %i in (*.dll) do regsvr32 %i /i /s
command prompt
command prompt

DLL registration will begin, so please wait a moment.

*The "Windows Features" screen may appear during the process, but you can cancel it.

command prompt
command prompt

3. If the process stops as shown in the following screen, the DLL file has been re-registered, so click the × button to close the command prompt.

command prompt
command prompt

4. Restart your PC once and check if the issue is resolved.

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Person who wrote this article

Driven by questions arising from my daily PC use and the desire to "do more," I have been pursuing self-study in Windows since around 2008. I am sharing the "aha!" techniques and solutions I discovered through trial and error with the sole purpose of helping you in your PC life.

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Comment:

Comment list (24)

  • Windows11です。
    When I try to open downloaded videos, images, or files after restoring the system,
    It says the interface is not supported, but the app opens fine.
    I tried the solution from the command prompt, but it didn't work...
    When I try to download a new video, it still says the interface is not supported. What should I do?

    • Thank you for using our website as a reference.

      I've added another method to the article, so please try it.

      "2023/05/22: If repairing or resetting the app doesn't resolve the issue, please try the following."

      The method mentioned above may not be able to solve the problem, so I will update the article as soon as I find another method.

  • I am using Windows 11. After restoring the system, I get the message "The interface is not supported" when I try to download videos, images, or files.
    I tried using the command prompt but it didn't solve the problem.
    However, when I open the app, it doesn't say that the interface is not supported.
    I can open it without any problems. Is there any other solution?

  • When I tried the above method, the files I had saved on my desktop disappeared and I could no longer view the photos. I didn't know what to do, so I decided to comment here.

    • Thank you for using our website as a reference.

      The files I had saved on my desktop are gone.
      Is it correct to say that the saved file is an image file?

      The command introduced here only re-registers the DLL file and does not delete the file, so if the file is deleted, there may be another cause.
      If the file is not in the trash, you may be able to recover it using file recovery software.

      Disk/File Recovery (Vector)
      https://www.vector.co.jp/vpack/filearea/winnt/util/disk/care/

      If the shortcut to the app for displaying images has disappeared, please try reinstalling the app.
      Just to be sure, try showing hidden files.
      https://windows-waza.com/tool-list/#22

      • Thank you for your reply.
        Everything except images has disappeared from my desktop. I recently had the same issue with a Windows update, but they were moved to a different location so they didn't disappear. Now, I can't find them anywhere, and I'm in trouble. Should I reset my desktop? Sorry for asking multiple times.

        • It seems that the problem is caused by Windows Update. Recently, there have been many issues with Windows 11 updates.
          Have you tried showing hidden files? There have been cases in the past where files became hidden due to Windows Update.

          First, try repairing your system files. Corrupted system files can sometimes cause desktop files to not display properly.

          Repairing system files in Win10/Win11 with "System File Checker"
          https://windows-waza.com/windows-10-sfc-scannow/

          If repairing the system files does not solve the problem, initializing the system is the most reliable solution.
          If you have any other questions, please feel free to comment.

  • I'd like to introduce a solution to the "Interface not supported" error. I tried this, but it didn't solve the problem and the files I had saved on my desktop disappeared. I don't know how to fix it, so I'd appreciate any advice.

  • I tried entering the command as per the solution for "Interface not supported", but it did not resolve the issue.
    Should I reset it to the initial state?

    • Thank you for using this site, Hiro.

      Under what circumstances does the error occur? (For example, when starting Windows or when running a specific application)
      If an error occurs when you run a specific application, reinstalling the application may resolve the issue.
      If the problem occurs when Windows starts, you may be able to resolve the issue by disabling or reinstalling applications registered in the startup folder.

      If you can't solve the problem, resetting Windows may solve the problem.
      However, if the error has started occurring recently, it may be due to an update or a recently installed application.

      • Thank you very much.
        When I tried to open a file such as an image or video, a comment saying "The interface..." appeared, and executing the command did not change anything.

        I also looked at the section on what to do if the app won't start, but I couldn't confirm that the icon was dimmed, so I didn't try it.However, it seemed to be about repairing the app, so I tried sfc /scannow.
        The only thing I couldn't open was image files, and I noticed that the icon for a memo file on my desktop had become faded, so I solved the problem by repairing each app that was installed before the recovery point.

        (Maybe I didn't notice the icons were faded because I was in dark mode.)

        I just switched from 8.1, and I'm starting to hate 11 because I've been having trouble with apps not starting up after installing them (lol).

        Thank you for your answer.

  • Excuse me often.

    In my case, I was able to get the Photos and Media Player to display by running "Repair" from the settings, but it didn't work for Paint and Paint 3D.

  • In my case, I restored the system from a restore point and then noticed that I could no longer open it. I'm not sure when this happened, but it may be related to the system restore.

  • I also tried the above method, but I cannot open images in Photos on either the C drive or the D drive.

    1: Windows 11
    2: Photo
    3: For both videos and images, the message "Interface not supported" appears.

  • I can open the Control Panel and software such as Adobe, but I am still unable to open videos and images stored on drive D. I have tried the above methods but have not been able to resolve the issue. Could there be another cause?

    • Thank you for using our website as a reference.

      >I am still unable to open videos and images stored on drive D.

      Could you please provide the following information?
      1. What OS are you using (Windows 10, 11)?
      2. The app you usually use to open videos and images
      3. Are you getting the "Interface not supported" error when opening videos or images?

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