What to do if Windows Store apps won't start on Win10/Win11

This time, we will introduce what to do if you cannot launch a Windows Store app on Windows 10 or Windows 11.

The symptoms covered in this article are those that cannot be resolved by repairing, resetting, or reinstalling the app.

For example, if some of the app's files in the WindowsApps folder are deleted for some reason, the app may not be able to be uninstalled or launched.

Do not delete files in the WindowsApps folder carelessly. In particular, in Windows 11, the system may depend on the app. If you delete a file, the system may not function properly.

And then to install againRemove the app with a commandEven if you download it from the Microsoft Store after installing it, it may not start.

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What to do if you can't start a Windows Store app

  • Do not run it on important apps such as Windows Security.
  • Please do this with the target app closed.

*Here we will use the "Photos" app as an example.

First, view the list to find the name of the app and the key name you need.

1.Start buttonRight-click and click Terminal (Admin).

2. "Windows PowerShell" will open, so maximize the window.

The full package name will not display correctly unless the window is maximized.

3. Type the following command and press Enter:

Get-AppxPackage -allusers | Select Name, PackageFullName
Windows PowerShell
Windows PowerShell
  1. Under Name, you'll see the name of the app.
  2. Under PackageFullName you'll see the full name of your app's package.

The full name of the Photos app package is to the right of the app name "Microsoft.Windows.Photos."

Windows PowerShell
Windows PowerShell
Microsoft.Windows.Photos_2023.11010.17009.0_x64__8wekyb3d8bbwe

4. Open File Explorer, enter the following code in the address bar and press Enter:

C:\Program Files\WindowsApps\パッケージのフルネーム

*The full name of the package will vary depending on the environment.

In my environment it looks like this:

C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.11010.17009.0_x64__8wekyb3d8bbwe

Once the folder opens, you will have access to it.

Get folder permissions and delete files

1. Click "..." at the top of Explorer and click "Properties".

Or right-click on an empty space on the right side of the folder and click "Properties".

*Here we will introduce how to operate on Windows 11, but for Windows 10, the operation method is the same except for differences in Explorer specifications.

Explorer
Explorer

2. The folder properties will open, so open the "Security" tab and click "Advanced Settings" at the bottom.

Folder Properties - Security tab

3. Click "Change (C)" to the right of "Owner".

Advanced Security Settings
Advanced Security Settings

4. Click "Advanced Settings".

Select User or Group
Select User or Group

5. Click Search.

Select User or Group (Advanced)

6. Select the username you are currently signed in with and click OK.

Select User or Group (Advanced) - Select Username
Select User or Group (Advanced) - Select Username

7. Click OK.

Select User or Group

8. Check "Replace ownership on subcontainers and objects" and click OK.

Advanced Security Settings
Advanced Security Settings

9. Click Advanced again.

Folder Properties - Security tab

10. Click "Change Permissions".

Advanced Security Settings
Advanced Security Settings

11.The "Add" button will appear, so click it.

Advanced Security Settings
Advanced Security Settings

12. Click Select a Principal.

Permission entry
Permission entry

13. Click "Advanced Settings".

Select User or Group
Select User or Group

14. Click Search.

Select User or Group (Advanced)

15. As before, select the user name you are currently signed in with and click OK.

Select User or Group (Advanced)
Select User or Group (Advanced)

16. Click OK.

Select User or Group

17. Check "Full Control" and click OK.

Permission entry
Permission entry

18. The bottomCheck "Replace all child object permission entries with inheritable permission entries from this object."

19. Click OK.

Advanced Security Settings
Advanced Security Settings

20. Click OK again.

Folder Properties - Security tab
Folder Properties – Security tab

21. Delete all files in the folder (just in case, save them somewhere).

Explorer
Explorer

If you cannot delete the file, check the contents of the displayed dialog box.

Uninstall the app

Simply deleting the file does not completely uninstall the app.

1.Start buttonRight-click and click Terminal (Admin).

2. Windows PowerShell will open, so enter the following command and press Enter.

Get-AppxPackage Microsoft.Windows.Photos | Remove-AppxPackage

*This is the command to delete the Photos app.

Once the removal is complete, download the Photos app from the Microsoft Store.

Get the Photos app from the Microsoft Store

1.Start buttonClick to open the Microsoft Store from the Start menu.

Start menu
Start menu

2. Type "Photos" in the search box and click "Microsoft Photos".

Microsoft Store
Microsoft Store

For Windows 10, type "Photos" in the search box and click "Microsoft Photos."

If you just press Enter, it will not be displayed.

Microsoft Store - type "Photos" in the search box
Microsoft Store – Type "Photos" in the search box

3. Click "Get."

Microsoft Store - Microsoft Photos
Microsoft Store – Microsoft Photos

For Windows 10, click Install.

Microsoft Store in Windows 10
Microsoft Store in Windows 10

When the Microsoft sign-in screen appears, close it with the "X" button and the installation will begin.

Microsoft sign-in screen
Microsoft sign-in screen

4. The Photos app will start downloading and you'll have everything, including the missing files you just deleted.

Microsoft Store - Microsoft Photos
Microsoft Store – Microsoft Photos

5. Once the download is complete, you will be able to open the photo.

Start menu
Start menu

If you get the error "File system error (-2147219196)" after January 2024

2024 / 02 / 03:

Microsoft's Visual C++ team appears to have identified the cause of the "File system error (-2147219196)" error that has been occurring in many environments recently as a regression in the vclibs framework package, which the Photos app and other apps depend on.

This issue affects computers with older hardware (which does not support SSE 4.2 instructions).

Microsoft is currently working on a fix and will roll it out to affected environments soon.

2024 / 02 / 06:

This issue has already been resolved.

Causes and Solutions for "File System Error (-2147219196)"

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Person who wrote this article

Driven by questions arising from my daily PC use and the desire to "do more," I have been pursuing self-study in Windows since around 2008. I am sharing the "aha!" techniques and solutions I discovered through trial and error with the sole purpose of helping you in your PC life.

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