On November 22, 2024, Microsoft announced known issues that may prevent USB devices that support the eSCL scanning protocol from being detected, and that may cause some Ubisoft games to become unresponsive on Windows 11 version 24H2 devices.
USB device cannot be detected
After installing Windows 11 version 24H2, you may experience issues detecting USB-connected devices that support the eSCL (eScanner Communication Language) scanning protocol.
On a PC with Windows 11 version 24H2 installed, USB-connected peripherals may not be detected and device detection may not complete.
Affected devices:
- USB-connected multifunction device supporting scanning and the eSCL protocol
- Standalone Scanner
This issue occurs because the device doesn't switch from eSCL mode to USB mode and the scanner driver doesn't match.
Microsoft is currently working to resolve the issue and will no longer offer version 24H2 via Windows Update to affected devices until the issue is resolved.
Microsoft recommends not manually updating to 24H2 until the issue is resolved.
Some Ubisoft games are unresponsive
After installing Windows 11 version 24H2, some Ubisoft games may experience issues.
- Game may become unresponsive during launch, loading, or active gameplay
- In some cases, a black screen may appear
Affected games:
- Assassin's Creed Valhalla
- Assassin's Creed Origins
- Assassin's Creed Odyssey
- Star Wars Outlaws
- Avatar: Frontiers of Pandora
Ubisoft appears to have released a temporary mitigation to prevent the game from failing and becoming unresponsive, but Microsoft says you may still experience performance issues.
If you have these games installed, we will no longer provide version 24H2 via Windows Update until the issue is resolved.
Microsoft recommends not manually updating to 24H2 until the issue is resolved.
Microsoft offers a workaround for when the game becomes unresponsive:Task managerFind the game process in the Processes tab and select "End Task" from the right-click menu.
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