This time, we will be looking at Windows 10 and 11.Task tray (notification area)If the volume icon in the Home screen shows a red or black X and no sound is coming out, here's how to fix it.
What to do if the volume icon has a red X
Finding the cause
Windows 10
1. Click the volume icon.
2. A dialog box will then appear saying "Detecting audio playback problems" and problem detection will begin.
3. A troubleshooting report will be displayed. Please check the contents.
In the image above, you can see that the "Issues Found" section shows that a required audio service is not running.
Windows 11
1. Right-click on the volume icon and click "Troubleshoot sound problems."
2. The "Contact Us" window will open. Under "Audio Issues Troubleshooter," click "Yes" to the question "Do you agree to run automatic diagnostics to resolve audio issues?"
3. This will start diagnosing your device to find the problem, so please follow the instructions on the screen.
4. Normally, you will be asked, "Did you hear the sound (beep) played during the scan?" If you did not hear it, click "No."
5. Next, the audio device driver will be checked.
In the image below, it says there is a problem with the audio device driver.
You will be asked "Would you like to try automatically updating your drivers to resolve the issue?" Click "Yes".
6. The audio driver will now begin reinstalling.
If you can resolve the issue here, the sound will start to play, but if you cannot resolve the issue, the following message will be displayed: "We apologize for the inconvenience."
If the "Troubleshooting sound problems" doesn't solve the problem, try checking the "Windows Audio" service.
Start the "Windows Audio" service
Press Windows Key + R to open Run, enter the following code and press Enter:
services.mscThe Services window will open, so locate and select "Windows Audio" and click Start on the left.
If the service does not start, double-click Windows Audio to open it.
The "Windows Audio" properties will open. Check that "Startup type" on the General tab is set to Automatic. If it is not, change it to Automatic.
Under Service status, click Start.
If the service fails to start, open the Dependencies tab.
Check the status of all the services here and start them if they are not started.
* In some environments,Multimedia Class Scheduler" service is missing and all other dependent services may fail to start.
If these services fail to start, try starting the "Windows Audio" service again, and if that doesn't work, try changing the logon method for the "Windows Audio" service.
Change the Windows Audio service logon method
1. Open the "Log On" tab in Windows Audio Properties.
Typically, the settings are as follows:
2. Change the logon method to "Local System Account" and click OK.
3. Try starting the Windows Audio service.
*At this point, there may still be no sound.
4. Once the service has started, stop the service.
5. Open the Windows Audio Properties again and change the logon method to "This account."
6. Enter "Local Service" in the input box to the right of the account and delete the two passwords.
7. Enter a password of your choice, enter the same password again to confirm it, and click OK.
The password can be anything (e.g. 1234).
8. Try starting the Windows Audio service again.
*Normally, sound will start to play at this point.
9. Finally, restart Windows and check that sound is working properly.
If you have completed the above steps and the red or black X mark is no longer displayed on the volume icon but you still cannot hear any sound, please see the next page.
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