What to do if your PC stops at the logo screen during startup and you can't enter BIOS

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January 2025, 6 January 2026, 1

Some PCs that have installed recent updates to Windows 10/11 are experiencing an issue where they get stuck on the logo screen during startup and are unable to enter the BIOS.

This issue has been reported on some Fujitsu PCs (2015-2016 ESPRIMO and CELSIUS) and Gigabyte laptops.

The following updates may cause the problem:

Windows 10 updates:

KB5063159 (OS Build 19045.5968)
KB5060533 (OS Build 19045.5965)
~~KB5058481 (OS Build 19045.5917) Preview~~

Windows 11 version 24H2 updates:

KB5063060 (OS Build 26100.4351) Out of Band
KB5060842 (OS Build 26100.4349)
~~KB5058499 (OS Build 26100.4202) Preview~~

Windows 11 version 23H2 updates:

KB5060999 (OS Build 22631.5472)
KB5062170 (OS Build 22631.5415) Out of Band
~~KB5058502 (OS Build 22631.5413) Preview~~

table of contents

Why does my PC get stuck on the logo screen when booting?

If your PC is stuck on the logo screen when starting up, it may not be directly caused by an update.

When a PC is turned on, the first firmware that starts up is the BIOS (Basic Input/Output System) or UEFI (Unified Extensible Firmware Interface) installed on the motherboard.

During this stage, major hardware such as the CPU, memory, graphics card, and storage controllers are initialized.

Then, the BIOS/UEFI performs a self-test (POST) to check if the PC's major hardware components are working properly.

Specifically, the CPU, memory, keyboard, graphics card, storage (HDD/SSD), etc. are detected and checked to see if they are functioning properly.

If an abnormality is detected at this stage, you will usually be notified of the problem by a beep (error code) or an error message on the screen.

However, if it stops at the logo like this time,The POST process itself did not complete successfullyIt's very likely.

approach

This requires opening your PC case, so if you're not confident, it's best to get a professional to do it for you.

1. Thorough discharge

1. Shut down your PC and unplug the power cable from the outlet (also disconnect any peripheral devices).

If it's a laptop, remove the battery as well.

2. In that state, press and hold the power button on your PC for 30 seconds to 1 minute.

This will allow excess electricity inside your PC to drain, potentially eliminating any temporary electrical issues.

3. After discharging, plug in the power cable (and battery), connect the peripherals, and try booting up.

2. Disconnect all peripherals

Try disconnecting all peripherals connected to your PC, such as the keyboard, mouse, USB memory stick, external hard drive, and LAN cable, except for the monitor, before starting up the computer.

3. Reinsert the memory

1. Turn off the PC, unplug peripheral devices and the power cable, and press and hold the power button for 30 seconds to 1 minute to discharge the power.

If it's a laptop, remove the battery as well.

2. Open the PC case, remove the memory, lightly blow away any dust from the slot, wipe the gold contacts of the memory with a soft cloth, and then reinsert it firmly.

For laptops, the memory cover is usually located on the back of the PC.

3. Plug in the power cable (and battery) and try restarting the device.

Memory does not like static electricity. Before starting work, be sure to touch a metal object to discharge any static electricity that may have accumulated on your body.

Static electricity can damage memory, so please be careful about your clothing when working.

If you have multiple memory cards installed, try booting with only one inserted.

If that doesn't work, try plugging it into a different slot and then booting.

4. Clear CMOS

This is only compatible with desktop PCs.

By removing the button cell battery attached to the motherboard, you can clear the CMOS and return the BIOS/UEFI settings to the factory default state.

This may resolve the issue if it is caused by an improper BIOS setting.

In a RAID configuration, do not clear the CMOS as this may erase the data on the drive.

1. Turn off the PC, unplug peripheral devices and the power cable, and press and hold the power button for 30 seconds to 1 minute to discharge the power.

2. Open the PC case and remove the button battery.

Leave it for about 3.5 minutes, then install the button battery, connect the power cable, and try starting it up.

5. Replacing the button battery

This is only compatible with desktop PCs.

The button battery attached to the motherboard is a consumable item. If the battery is nearly dead, various problems may occur, so we recommend replacing it with a new button battery.

To remove it, follow the same procedure as for clearing the CMOS.

In a RAID configuration, do not clear the CMOS as this may erase the data on the drive.

6. Reflash the BIOS

Not sure, but social news sites Reddit There is information that the issue can be resolved by reflashing the BIOS (updating the BIOS or UEFI firmware) in the EFI Shell (Extensible Firmware Interface Shell).

If you use the wrong procedure or update method, your PC may become unusable, so we recommend that you first contact the manufacturer.

2025 / 06 / 18:

Some manufacturers provide BIOS fixes and troubleshooting methods for PCs that can no longer boot into Windows.

If you are experiencing problems, contact the manufacturer for further instructions.

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Person who wrote this article

wenbang

Driven by questions arising from my daily PC use and the desire to "do more," I have been pursuing self-study in Windows since around 2008. I am sharing the "aha!" techniques and solutions I discovered through trial and error with the sole purpose of helping you in your PC life.

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