What to do if Microsoft Edge won't open or crashes

Have you encountered problems such as "Microsoft Edge suddenly crashes," "It won't open when clicked," or "Only certain pages can be loaded"?

It can be extremely inconvenient when your everyday browser isn't working. In this article, we'll explain the steps you should try when Edge isn't working properly, based on official Microsoft troubleshooting information.

1. "Basic Solutions" to Try First

If you encounter any problems, please check the following basic operations before tampering with the complicated settings. This will solve most problems.

Restart your PC

First of all, try restarting your browser. There may be other programs running in the background that are interfering with Edge. Try resetting your browser and see if that helps.

Resolving memory shortages

If a web page won't open or is extremely slow, your PC may be low on memory.

• Tabs other than the one where the error is occurring Close all unnecessary tabs
• Non-Edge Quit unused apps and software
• If the file is downloading Pause

Remove unnecessary extensions

The crash may be caused by an extension (add-on) that you have added. Try disabling or uninstalling any recently added extensions to see if that improves the situation.

2. Maintaining data inside Edge

This may be due to junk (cache) accumulated in the browser itself or an outdated version.

Clear your browsing history and cache

If a page is not displayed correctly, it may be that an old cache file is causing problems. The meaning of each item that can be selected on the deletion screen is as follows.

• Browsing history This is a list of URLs of websites you have visited in the past. If this list is left to accumulate for a long period of time, it may cause the browser to slow down when it starts up or when it runs slowly.
• Download History This is a list (record) of files that have been downloaded in the past.Even if you check this box and delete it, the file itself stored on your PC will not be deleted.So don't worry, just check it off to keep the list clean.
• Cached images and files This is a temporary storage of images and design data for pages that have been opened on your PC. This function allows for quick display the next time, but if this data is outdated or corrupted, it can cause problems such as "display corruption" or "not updating to the latest information."
• *Note: Cookies and other site data This information includes your site login status and the contents of your shopping cart. If you delete this, you will need to log in again on each site, so first click on the "Browsing history"When"Cached images and filesIt is safe to delete only " and see what happens.

[Deletion procedure]

1. Open Edge and click in the top right corner of the screen. "... (settings, etc.)" Click at the bottom of the menu "Configuration" Click on the keyboard. Alt + F Press the key to open the menu immediately.
2. From the menu list on the left "Privacy, Search, and Services" Choose.
3. On the right side of the screen"Clear browsing data" Choose.
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4. It is in the section Select the data to clear Click the button.
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5. When the pop-up screen appears, select "Time range" at the top. "All periods" Change to.
6. "Browsing history" "Cached images and files" Check the two boxes.

On the "Delete browsing data" screen, scroll down and make sure that items you don't want to delete, such as passwords and cookies, are unchecked.

Finally blue "Clear now" Click the button.

Update Edge to the latest version

The bug may have been fixed. Open Settings and more (…) > Settings > About Microsoft Edge.

If there is an update, it will be applied automatically.Please restart Microsoft Edge to complete the update.If the message"Reboot"Click the button to restart Edge.

3. Security and Network Checks

This is a case where a problem with the entire PC environment is affecting Edge.

Update and scan your security software

• renew: If you are using third-party security software such as Norton or McAfee, make sure that the software itself is up to date, as outdated versions can sometimes cause conflicts with your browser.
• scan: Malware (virus) may be preventing the browser from starting. Please run a scan using Windows Security or your installed software.

Restarting network devices

If you can't connect to certain sites, restarting your modem or router may also be effective. If you can't open other browsers (such as Chrome), the problem is with your internet connection, not Edge.

4. [Final Solution] Repair Microsoft Edge

If the above solutions don't fix the crashes or issues, you can use Windows' built-in features to repair Edge's system files.

Rest assured that your personal data, such as favorites and saved passwords, will be preserved during the repair.

Previously, you could open the repair screen from the Windows Settings > Apps > Installed Apps screen, but due to current changes in Windows specifications, repair is no longer possible from the Settings screen.

Therefore, to repair Edge, you currently need to create and run a dedicated repair shortcut (command). This may seem a little difficult, but anyone can safely create one by simply copying and pasting.

For detailed instructions on how to create a shortcut and how to perform the repair, please refer to the article below, which provides an easy-to-understand explanation with images. Please refer to this article and perform the repair.

▶ How to create a shortcut to "Repair Microsoft Edge"

Summary

If Edge is not working properly, don't panic. Try troubleshooting in the following order.

1. Free up memory and reboot(The most common cause)
2. Clear cache and update(This will fix any display issues)
3. Check your security software(An unexpected blind spot)
4. Repairing Edge(Fix the corruption in the app itself)

If the problem persists even after "Repair" and you are unable to access a specific website, it may be a problem with that website. Please try accessing it later.